Refund and cancellation policy

When payments to SideSwipe Technologies can be refunded, how to cancel a project or monthly plan, and how and when refunds are paid.

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This policy explains how cancellations and refunds work for services from TODO: SideSwipe Technologies Private Limited (exactly as on the certificate of incorporation). Your written proposal or agreement may set out specific terms for your project. Where it does, those terms apply. Our terms of service cover everything else.

Advance payments

An advance pays for work on your project and for the time we reserve for it. Because of that:

  • we refund the part of an advance that covers work we haven't started
  • work that has already been done, or is in progress, isn't refundable

Cancelling a project

You can cancel a project at any time by telling us in writing. Email is fine. When you do:

  • we stop work on the project
  • we bill you for the work done up to the date we receive your notice, based on the milestones and prices in your proposal
  • if you have paid more than the value of that work, we refund the difference; if you have paid less, we invoice you for the balance
  • once the account is settled, we hand over the work completed so far

Cancelling a monthly plan

You can cancel a monthly plan (retainer) by giving us 30 days' written notice.

  • We keep working during the notice period, and fees for that period are payable.
  • Fees already paid for the current month aren't refunded.

Ad spend and third-party purchases

We can't refund money paid to third parties. This includes:

  • advertising spend paid to Google, Meta or other platforms
  • domain names, hosting and cloud services
  • software licences, plugins and app store fees

Any refund of these depends on the third party's own policy, and you would need to request it from them.

Design revisions

The number of design revision rounds included in your project is set out in your proposal. Revisions beyond that, or changes to a design after you have approved it, are quoted separately.

How to cancel or request a refund

Email [TODO: hello@your-domain.com](mailto:TODO: hello@your-domain.com) with:

  • your name and company
  • the project, monthly plan or invoice it relates to
  • whether you are cancelling, requesting a refund, or both
  • your reasons, if you would like to share them

We will confirm that we have received your request. We will then send you a summary of the work done to date and any amount due to you or to us.

When refunds are paid

Once we have approved a refund, we pay it within 7 to 10 business days, to the original payment method. Your bank or payment provider may take a few more days to show it in your account. Where GST was charged, we adjust it as GST law requires.

Questions

If you have a question about this policy, or you disagree with a decision about a refund, email [TODO: hello@your-domain.com](mailto:TODO: hello@your-domain.com) or call TODO: +91 00000 00000. Our terms of service set out the law and courts that apply to any dispute.